Privacy Policy - Lovewell

1. Introduction

Lovewell ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We may collect the following types of information:

Personal Information

Name and contact details (email, phone number, address)
Information you provide in consultation requests or contact forms
Communication preferences

Automatically Collected Information

Browser type and version
Device information
IP address
Pages visited and time spent on our site
Referring website addresses

3. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and consultation requests
Provide educational content and resources
Improve our website and services
Send you relevant information about nutrition and lifestyle guidance (with your consent)
Comply with legal obligations
Protect against fraudulent or illegal activity

4. Legal Basis for Processing (UK GDPR)

We process your personal data based on:

Consent: When you provide explicit consent for specific purposes
Legitimate Interests: To operate and improve our services
Legal Obligation: To comply with applicable laws and regulations

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.

6. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers: Third parties who assist with website hosting, analytics, and communication services
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with any merger, sale, or acquisition of all or part of our business

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right to Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data
Right to Restrict Processing: Request limitation on how we use your data
Right to Data Portability: Request transfer of your data
Right to Object: Object to certain types of processing
Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at [email protected]

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. International Data Transfers

Your information may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Lovewell
9 Buchanan Street
Glasgow G1 3HN
United Kingdom
Email: [email protected]
Phone: +44 141 584 93 26

15. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.